Everyday, thousands of vessels navigate around the world, transport passengers
and goods. Vessels engineers experts are at their customers service around the clock through service contacts providing support to ensure reliable system performance. Each time a vessel is immobilized, it costs a massive amount of money to the ferry companies. Problems have to be solved quickly.
Our team have been wondering how to improve the efficiency of interventions on vessels. The main problem is the communication between technicians off shore and assistance on shore. We propose solutions based on live communication service and machine learning problem solving.